Please turn on your javascript Customer Service Manager Job, Ras Al-Khaimah, Umm Al-Quwain, Fujairah, Abu Dhabi, Al Ayn, Dubai, Hawr Fakkan, As Sariqah, Arctic Petrochemical Oil And Gas Company Limited - MIHNATI.COM

Customer Service Manager

Arctic Petrochemical Oil And Gas Company Limited Unverified

Multiple Cities, United Arab Emirates

Posted May 30, 2018 209 views

SR. 15,000 - 60,000/Month

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Job Description

Customer Service Manager

Customer Service Manager ensures that all customer enquiries and complaints are dealt with efficiently and effectively. Customer Service Managers can work at various levels in an organisation from Head Office to customer facing roles.

Typial Day/Duties.

Manages a team of Customer Service staff effectively.

Ensures that the team is adequately resourced and trained.

Communicates in a courteous manner by telephone and email with customers to resolve issues and provide advice

Ensures all customer enquiries and queries are responded to in a timely manner

Ensures all complaints are dealt with in line with company guidelines and resolved as soon as possible.

Ensures in-depth knowledge of the products or services offered by the company.

Provides reports and statistics to other managers

Develops customer service policies and procedures for internal and external use.

Attends customer and corporate events.

How this role fits in with the rest of the industry.

It is essential that organisations look after and support their customers as best as possible to ensure that existing business is retained and new business is support. It is the role of the Customer Service Manager to ensure that this process runs smoothly.

Basic entry requirements include (necessary)

Previous experience in a customer focused role

Excellent communication skills – written and oral

Excellent listening skills

Ability to work well under pressure

Employers might also look for (desirable)

HNC/ HND (or equivalent) in Business/ Management Studies, Consumer Studies or Marketing

Chartered Member status with the Institute of Customer Service (ICS)

Typical starting salary may be in the region of 

AED15,000 - AED18,000

Typical Salary once experienced 

AED30,000 - AED60,000

Career development.

Wider management role, Account Executive or Complaints Specialist

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Gender:
No Preference
Minimum Education:
Diploma
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Jun 28, 2018
Posting Date:
May 30, 2018
Show fewer details Read full job description

Arctic Petrochemical Oil And Gas Company Limited

Mining / Petroleum - Abu Dhabi, Al Ayn, As Sariqah, Dubai, Fujairah, Hawr Fakkan, Ras Al-Khaimah, Umm Al-Quwain

Arctic Petrochemical Oil And Gas Company Limited

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