Supervise the provision of help desk support to all end-users, answer emails or phone calls on a timely basis, and issue request tickets upon receive of request.
Prioritize request tickets properly and communicate updates to users as appropriate and determine problems that need escalation.
Perform closing of tickets in a timely manner, ensuring the accurate documentation of the method of resolution and time needed to address the request.
Supervise the execution of periodical and adhoc maintenance of the company’s hardware, including desktops, laptops, printers, and associated accessories and peripherals, and set the maintenance plan on a periodical basis.
Coordinate with Vendors and Service Providers to resolve major hardware or software problems and replace defective products.
Enforce the early detection of problems and use root cause analysis, to ensure the reduction of the likelihood of future failures.
Develop and document procedures or process flows to efficiently resolve common technical problems.
Supervise the execution of set-up activities for new users and ensure the provision of training on system usage, Information Security and Corporate Standards.
Monitor the timely documentation and reporting of obsolete equipment, and suggest safe and secure way of disposal.
Monitor and follow-up on software purchases, license keys and installations, to ensure compliance with software licensing agreements.
Supervise the activation of access cards by the Technical Services Technician, and resolve any problems concerning the electronic access control system adopted by Al-Rajhi Investment Company.
Prepare and conduct training sessions, and undergo the documentation of relevant manuals for distribution accordingly.
pشركة سليمان بن عبد العزيز الراجحي للاستثمارات العقارية "الراجحي الاستثمارية" شركة رائدة في تقديم الخدمات والحلول المبتكرة في مجال الاستثمار العقاري، تأسست في عام 2011 م، وتعمل من خلال تواجد استثماراتها الموزعة على كافة مناطق المملكة، وتتمتع بقدرات فنية وإمكانيات كبيرة ومتميزة. خلال مسيرتها الحافلة ...Read More