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Job Description

Hardware & Software Issues/Requests:

· Receive Nahdi users’ software and hardware issues/requests through e-mail, system alerts…etc to solve the issue directly within the agreed Service Level Agreement (SLA) or reassign to the concerned IT team.

· Prepare the receiving form to Nahdi users of the new hardware received and archive all the related documents to ensure proper asset management.

New Hires:

· Execute the tickets -received from the supervisor- of the new hires through the creation of e-mail user, windows installation, the approved required applications, access on the business domain….etc to ensure providing the IT services as per the job profile.

Hardware & Software:

· Ensure the maintenance of Nahdi hardware though the review of the warranty (expiry date and specifications) the preparation of the receiving form –to be signed by the vendor- and the communication with the contracted vendors to ensure on-time maintenance.

· Maintain the IT support asset inventory through the check of the hardware per the monthly periodic maintenance plan, receiving the new hardware devices and preparation of the hardware for the usage to meet the business requirements.

· Maintain the users’ software and applications (such as antivirus, Microsoft Office…etc.) through ensuring the timely update per the monthly periodic maintenance plan to prevent software conflict with old versions and upgrades and to ensure compatibility with the business use.

Trends & Technologies:

· Keep up-to-date with new trends and technologies in IT field

Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Work Permit:
Saudi Arabia
Apply Before:
Mar 26, 2018
Posting Date:
Dec 26, 2017
Show fewer details Read full job description

Al-Nahdi Medical Company

Pharmaceuticals / Clinical Research · 11-50 employees - Abha

pFrom modest beginning 32 years ago, Nahdi Medical Company has grown dramatically to become the largest retail pharmacy chain in the Middle East and North Africa. Starting with two small pharmacies in Jeddah was the foundation for what has since become a nation-wide network of more than 1100 bran ...Read More

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