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Payment Officer

Al Ahli Esnad Verified

Jeddah, Saudi Arabia

Posted Aug 16, 2017 855 views    Report Job

SAR. 5,000 - 5,000/Month

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Job Description

Policies, Processes & Procedures

  • Implement all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

    Daily Transaction Screening

  • Screen and Investigate related payment messages and inquiry messages within a timely manner and ensure proper adherence to the guidelines and work instructions.

  • Resolve minor processing and reconciliation issues to ensure operational accuracy, compliance and efficiency is maintained throughout the assigned operations domain.

  • Highlight discrepancies in the documents (if any) and secure the approval from the senior operations managers and either proceed with or reject the transactions as per standard operating procedures to ensure quality and integrity of transactions.

    Quality Control

  • Identify and report potential breaches in the operations, in order to contribute to their solution and avoidance thereby streamlining assigned operations activity.

    Validity Check

  • Ensure validity and reliability of all transactions executed by Operations Processors by checking data entry and transaction specification in order to reduction in error rates and transaction processing time.

    Complaint Handling

  • Receive and resolve all first level complaints received by the Operations unit within appropriate timelines as per the standard operating procedures to deliver high level of customer service.

  • Escalate all complaints that fall outside the assigned authority to Operations Officers within specified timelines in order to ensure swift resolution of all customer complaints.

    Continuous Improvement

  • Contribute to the identification of opportunities for continuous improvement of business processes, productivity and cost reduction.

    Reporting

  • Prepare timely and accurate statements and reports of to meet operational / business requirements, policies and standards.

Skills

• Advanced knowledge of operations processing in area of responsibility
• Understanding of NCB operations processing systems in area of responsibility
• Proficient planning and organizing skills
• Basic numerical skills
• Basic computer skills
• Advance communication skills
• Advance English Language Competence.

Job Details

Functional Area:
Total Positions:
1 Post
Job Type:
Full Time/Permanent
Job Location:
Gender:
Male
Age:
18 - 35 Years
Minimum Education:
Bachelor
Degree Title:
• Graduation Degree in Business Administration or any related field
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Feb 16, 2018
Posting Date:
Aug 16, 2017
Show fewer details Read full job description

Al Ahli Esnad

Recruitment/Employment Firms - Jeddah

pTHE FIRST SAUDI BANK A true innovator, NCB offered the first credit cards, the first automated teller machines, the first savings schemes for students, and the first exclusive branches for ladies.​ A BEGINNING The National Commercial Bank was formed in 1953 by Royal Decree as a general partnership, ...Read More