Responsibilities:

Project Management:

  • Plan and oversee the execution of mystery shopping programs for clients.
  • Coordinate with clients to define project objectives, scope, and requirements.
  • Manage project timelines and budgets, ensuring successful project delivery.

Team Leadership:

  • Lead and motivate a team of mystery shoppers, ensuring quality and consistency in their work.
  • Provide guidance, training, and feedback to shoppers to improve their performance.

Client Relations:

  • Maintain strong client relationships and act as the primary point of contact.
  • Address client inquiries, concerns, and feedback in a timely and professional manner.
  • Ensure client satisfaction and retention.

Data Analysis:

  • Analyze mystery shopping data to identify trends, issues, and areas for improvement.
  • Generate comprehensive reports and provide actionable insights to clients.

Quality Assurance:

  • Implement and maintain quality assurance standards for mystery shopping projects.
  • Perform audits and reviews to ensure accuracy and consistency.

Qualifications:

  • Bachelor's degree in Business, Project Management, or a related field.
  • Proven experience in project management, particularly in mystery shopping or market research.
  • Strong organizational and time management skills.
  • Excellent communication and interpersonal skills.
  • Ability to lead a team and work collaboratively.
  • Proficiency in data analysis and reporting.
  • Knowledge of the mystery shopping industry and related tools/software is a plus.

Benefits:

  • Competitive salary and performance-based bonuses.
  • Health, dental, and retirement benefits.
  • Professional development opportunities.
  • A supportive and collaborative work environment.
  • Opportunity to contribute to improving customer experiences for a variety of clients.

تفاصيل الوظيفة

المجال الصناعي:
المجال الوظيفي:
مجموع الشواغر:
2 شاغر
نوع الدوام:
الوردية الأولى في الصباح
نوع الوظيفة:
الجنس:
لا تفضيل
أدنى مؤهل:
دبلوم
اسم المؤهل:
Bachelor\'s degree in Business, Project Management, or a related field.
المستوى المهني:
موظف مهني
الخبرة:
سنتان - 4 سنوات
آخر تاريخ للتقديم:
نوفمبر ۱۸, ۲۰۲۳
تاريخ الاعلان:
أكتوبر ۱۷, ۲۰۲۳

Undercover CSP LLC

الاستشاريين · 1-10 موظف - جدة

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