Aljazira Bank, Credit Bureau Relation

Main responsibilities:
• Credit Bureau Relation Unit is a focal point between Aljazira Bank and SIMAH &
BAYAN.
• To distribute & monitor monthly inquiry usage invoices payment through concerned
cost centers.
• Approved the reviewed business BRDs, to Credit Bureau Compliance.
• Responsible for resolving breaches and their impact.
• Accountable for providing prompt response and resolution audit and compliance
observation.
• Lead the implementation of any new credit bureau changes delivery and ensure the
business adherence to the new changes.
• Responsible to resolve SAMA/Credit Bureau dispute inquires within SLA.
• BAYAN is new credit Bureau in Saudi Arabia and I assigned as project manager
from business side to handle all processes to establish new Credit Bureau BAYAN in
Aljazira Bank.

Major achievements:
• Aljazira Bank ranked #1 between all member in SIMAH for consumer data quality.
• Aljazira Bank sustain compliant and pass SIMAH audit for year 2018.
• Cost reduction for unit invoices.

Support MIS - Manager
Aljazira Bank, SIMAH and Support Improvement Division

Main responsibilities:
• Provide performance indicator and related information to help management/staff
understand business performance and help planning its future direction.
• Identify and assist COO office by delivering the needed MIS reports.
• Identify and understand reporting requirement with all stakeholders.
Ensure the integrity of all MIS reports and coordinate with required areas for
corrections if needed.
• Perform data analysis and provide trend analysis.
• Identify and track all poor performing distributions outlets and raise potential risks.
• Manage timely and accurate distributions of regular/ ad-hoc reports to all end-user.
Develop quires and write structured quality language (SQL) scripts to extract data
from data warehouse.
• Participate in designing and standardizing, and automating regular reports and
identify ways for optimizing report.
• Work with IT, Finance and other • business units.

Major achievements:
• Full automated process for daily work.
• Reduce number of errors in daily SIMAH uploading files.
• Monthly COO latter published to upper management and all staff.
• Aljazira Bank sustain compliant and pass SIMAH audit for year 2017.

System Support Specialist - Assistant Manager
Aljazira Capital, IT department

Main responsibilities:
• Perform durable systems health check to ensure the service is ready.
• Monitor system’s components to maintain the optimal level of the service.
• Handle and inspect customer complaints to resolve issues and guide customers to
get best results of demanded service.
• Document and archive all issues and cases to be available for more analysis and
reporting.
• Support IPO Activities during all IPO lifecycle stages.

Major achievements:
• Built new production environment of servers with applications and old servers
shifted to DR environment.
• Aljazira Capital ranked #1 in trade between all brokers from TADAWUL.