30+ years of remarkable success delivering customized infrastructure services across the globe in IT business operations, project management, IT business solutions and support for top-notch organizations.
Recognized for planning, initiating, and spearheading digital transformation projects concurrently, involving VMWare, Cisco, new datacenters, and Cloud aimed at transforming IT landscape and improving IT frameworks. Demonstrated success in collaborating with executive stakeholders to devise and implement leading-edge, best-in-class regional IT infrastructure and disaster recovery strategies for enhancing existing/future IT landscapes, optimizing underperforming IT areas, and ensuring seamless flow of day-to-day IT operations. Strategic and dynamic leader with extensive experience guiding and leading top-performing technical teams for execution of mission-critical tasks, such as delivering consistent IT support as per ITIL, while maintaining ISO standards. Exceptional relationship-building, problem-solving, and communication skills complemented by strong business acumen evidenced by ability to excel at establishing and nurturing collaborative relationships with employees, management, stakeholders, partners, and executives.
Planned and managed different projects. (CATI, TAM, ACDC, FOMS etc.)
Managed the Enterprise Network Physical Infrastructure, GfK Cloud, Security, Datacenter and Disaster Recovery.
Lead the design and development of ITIL/ITSM best practices, processes and tools.
Manage weekly and monthly Incident review meetings and provide data metrics to Leadership.
Installed and configured the windows 2008/2012/2016, Active Directory, GPO & SQL Servers, Office 365, DRP, Quest one active Roles, VMware ESXi Hypervisor, MacAfee ePolicy Orchestrator.
Installed and managed the STG, Confirmit, Sytel Dialer and SurveyToGo in CATI Studio.
Configured the SIP trunks with STG, controlled Checkpoint firewall & Cisco Routers / Switches.
Controlled the Datacenter and CATI Studio, TV audio measurement backup site, IT Security policies.
Managed Inventory, IT Budget, ERP, CRM, Vendors, IT Policies, SLAs.
Supported System Center Configuration Manager (SCCM), Software Asset Management (SAM), EA True-up, Jira, Confluence, application updates, OS patches, and security improvements.
- Configured and supervised the Network.
- Installed and configured the Windows 2008 Servers, Active Directory, Exchange Server, Hyper-V, Virtual Machines and Disaster Recovery.
- Installed and configured the SQL 2008 Servers, Established database mirroring
- Managed Cisco (Routers), PBX & Cisco IP-Phones, Switches, DRP and daily backup
- Installed & Managed the Mikrotik Routers and configured the VLANs
- Installed and configured the Linux VMware ESXi Server, UBUNTU and configured the VMs
- Configured Windows 2008 Terminal Services.
- Managed SITA Aircom Server, SITA Txt & ACARS messages.
Planned, Managed and implemented different IT Projects to corporate customers.
Supported and managed the team members in different projects to execute installations/configuration in Saudi Arabia.
Installed and Configured Windows, MS Exchange, SQL Servers, Cisco Products and services.
Customer profiling to ensure the most problematic areas were targeted by the IT team.
Facilitated a team approach to achieve organizational objectives, increase productivity and enhance employee morale.
Consolidated regular reports and produced guidelines to reduce duplication.
Managed public relation with corporate customers.
Designed & Installed Win NT, NetWare & UNIX Servers & Workgroup in corporate sectors.
Planned and designed Networks of different corporate customers.
PC assembling & Trouble Shooting
Software development and editing using FoxPro, PASCAL, COBOL & C lang.
Designed softwares with ORACLE using SQL.
Supervised the Labs Communicated with Novell Netware & UNIX.