Full time teacher in Mathematics Department for Teaching Mathematics Collins series

Lead the Archiving Staff in building successful and long-term relationships with our customers through solving their problems using their correct information in the companies' system.
Job Profile:
• Investigate customer's problems and find solutions.
• Hire and train customer service agents.
• Handle major incidents that cannot be resolved by agents.
• Resolve complaints and order issues.
• Ask customers to provide feedback on agents and customer service experience.
• Keep abreast of new company products and services.
• Analyze data and statistics.
• Compile and print reports on overall customer satisfaction.
• Train agents on how to adequately address problem over the phone or how to write correspondence.

• Follow-up and review customer registration system databases to make sure the correct information are the given to the windows (feedback).
• Communicate with Zain customers to gather data and register of Subscribers.
• Information collection and entry to registration system, Follow-up and correct erroneous information system.
• Scan customer registration contract and ID then save the file with customer number to review in registration system.
• Track and follow-up all customer requests in a timely manner.
• Answer customer inquiries concerning services, products, billing etc.
• Maintain broad knowledge of company products and services.
• Manage and log all the customer calls and e-mails.

• Entering data according to a specified format with accuracy and completeness.
• Monitoring the company's data entry systems, checking the computer systems thoroughly and enhancing them where necessary.