+ Providing Advice on Making a Claim and the Processes Involved
+ Processing New Insurance Claims Notifications
+ Collecting Accurate Information and Documents to Proceed With a Claim
+ Analysing a Claim Made by a Policymaker
+ Guiding Policyholders on How to Proceed With the Claim
+ Contacting Trades People From a Network of Approved Professionals and
Arranging for Them to Make Repairs on the Policyholder\'s Property
+ Monitoring the Progress of a Claim
+ Investigating Potentially Fraudulent Claims
+ Identifying Reasons why Full Payment may not be Made
+ Ensuring Fair Settlement of a Valid Claim
+ Building Relationships With Loss Adjusters, Forensic Accountants and
Solicitors, as Well as Other Legal and Claims Professionals
+ Ensuring the Customer is Treated Fairly and That the Customer Receives
+ Excellent Service in Accordance With Industry and Company Guidelines
+ Handling any Complaints Associated With a Claim
+ Involvement in Loss Adjusting Activities and in Legal Discussions Relating to
Settlement
+ Seeking Legal Recovery of Monies Paid Out
+ Managing a Team of Claims Handlers (At Managerial Level)
+ Taking Responsibility for Productivity and Profit
+ Adhering to Legal Requirements, Industry Regulations and Customer
Quality Standards set by the Company

+ Listen and Respond to Customers’ Needs and Concerns
+ Provide Information About Products and Services
+ Take Orders, Determine Charges, and Oversee Billing or Payments
+ Review or Make Changes to Customer Accounts
+ Handle Policies\' Cancellation or Complaints
+ Research Answers or Solutions as Needed