1-Determines project content by reviewing and approving art and copy materials developed by staff. 2-Develops
marketing strategies by examining client objectives; planning, scheduling, and completing design and production requirements for direct marketing, telemarketing, and advertising. 3-Improves quality results by studying, evaluating, and re-designing processes; recommending changes to art, copywriting, and production departments. 4-Meets cost standards by monitoring expenses; implementing cost-saving actions. 5-Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. 6-Manage a team of Community Managers, Designers (in-house and out-sourced) 7-Collaborate with internal teams to optimise user experience with brands 8-Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels. 9-Identify opportunities, plan and execute all web, email, social media service and display advertising campaigns. 10-Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators. 11-Revises the marketing plan by analyzing campaign results; identifying expansion opportunities. 12-Ensure all team members represent the company in the best light. 13-Research and develop an understanding of the company’s capabilities. 14- Understand the company’s goal and purpose so that will continue to enhance the company’s Social media communities.

1-Implement Social Media strategies for clients Plan and execute digital activations and competitive benchmarking in consultation with the clients\' brand and marketing teams.
2-Prepare content marketing strategies and create/curate compelling content in collaboration with the designers, writers, and other team members.
3-Build and nurture Social Media communities for the clients\' corporate and product brands.
4-Monitor the competitors\' Social Media and Digital Business activities whenever required.
5-Design and run digital advertising campaigns
6-Troubleshoot problems such as negative feedback, low engagement, and other Social Media management issues as and when they arise.
7-Report on day-to-day activities and progress to the management and clients.

Implement Social Media strategies for clients. Plan and execute digital activations and competitive benchmarking in consultation with the clients\' brand and marketing teams. Prepare content marketing strategies and create/curate compelling content in collaboration with the designers, writers, and other team members. Build and nurture Social Media communities for the clients\' corporate and product brands. Monitor the competitors\' Social Media and Digital Business activities whenever required. Design and run digital advertising campaigns. Troubleshoot problems such as negative feedback, low engagement, and other Social Media management issues as and when they arise. Report on day-to-day activities and progress to the management and clients.

1-Resolve customer complaints via phone, email, mail, or social media. 2-Use telephones to reach out to customers and verify account information as well as cancel or upgrade accounts. 3-Greet customers warmly and ascertain problem or reason for calling. 4-Assist with the placement of orders, refunds, or exchanges. 5-Answer questions about warranties or terms of sale. 6-(Extra to stand out) Promote products via social media. 7-Work alongside operation manager to ensure they are aware of any transaction mistakes or error and to clearly communicate instructions to other staff members. 8- Establishing and Maintaining Interpersonal Relationships as well as communicating with Persons Outside Organisation. 9- Making decisions to solve problems.
10-Organising, planning, and prioritising Work.

1-Providing help and advice to customers using organisation\'s products or services. 2-Being involved in staff recruitment and appraisals.
3-Training staff to deliver a high standard of customer service.
4-Leading or supervising a team of customer service staff.
Jan 2004 — Feb 2009
5-Purchasing products or services and keeping up to date with changes.
6-Keeping ahead of developments in business and customer service by reading relevant journals, going to meetings and attending courses.
7-Keep records of customer interactions, process customer accounts and file documents.
8-Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
9-Sales and promoting; by conducting daily sales calls to new and existing customers to promote services with the aim of securing sales opportunities.
10-Organizing weekly meetings to develop new business and secure repeated products requested by existing clients.

1-Advise on company information. 2-Place or cancel orders. 3-Act as the company gatekeeper. 4-Attempt to persuade a customer to reconsider cancellation. 5-Inform customer of deals and promotions. 6-Sell products and services. 7-Utilize computer technology to handle high call volumes. 8-Effectively manage large amounts of incoming calls. 9-Handling Facts & Figures 10-Ensure sales growth.

1-Suggest solutions when a product malfunctions.
2-Handle product recalls.
3-Closeout or open call records.
4-Communicating courteously with customers by telephone, email, letter and face to face. 5-Keeping accurate records of discussions or correspondence with customers. 6-Developing feedback or complaints procedures for customers to use.
7-Analyze the needs of each customer to optimise their experience.
8-Work in partnership with sales teams in order to attain all assigned objectives. 9-Identify sales opportunities and establish action plans to secure them.