Experienced Development Specialist with a demonstrated history of working in the leisure, travel & tourism industry. Skilled in Negotiation, Customer Service, Sales, and Hotel Management. Strong support professional with a Information systems focused in Computer Science from Cairo University.
Using a consultative sales approach to develop long-term customer relationships.
Identifying, qualifying and selling to new prospects.
Developing close customer relations through on-site and customer visits.
Establishing and maintaining regular contact with customers.
Helping out with annual sales forecasts.
Identifying business opportunities.
Conducting sales presentations.
Negotiating the terms of any sales agreements.
Keeping accurate records of all sales and prospecting activities.
Interpreting data to understand market trends.
Managing multiple customer accounts simultaneously.
Representing the company at trade exhibitions, events and fairs.
Keeping in touch with market news, trends, standards, and techniques
looking for more contract at the corporate department with other companies also take care of the service follow up and close the deal with them.
Huge contracts, accounts and agreements were made to make business with Fursan
Good follow-up and collection
Managing all of business travel needs:
Flights, Hotels, Cars, Charters, Meet and Assist, Visa Services, Travel Insurance and more ...
Assist director and other managerial staff.
Provide training and guidance.
Delegate duties such as typing, copying, and scanning.
Hire, terminate, and train staff.
Work with the Director to sustain and grow programs and service.
Manage administrative functions to ensure smooth and efficient operations of the organization.
Support the organization's strategic alliances and partnership.
Ensure performance goals are met and set.
Fulfill duties delegated by director.
Attend and preside over meetings.
Participate in strategic planning.
Represent the organization to the public, key stakeholders and business partner.
Plan and implement the annual calendar of activities including fundraising initiatives, special events and the official administrative acts.
Help create budgets and track expenditures.
Create presentations for meetings.
• Generate and maintain major accounts and assigned segments through various sales
activities (face to face sales calls, telephone calls, entertainment, sight inspections, etc.)
• Ensure thorough and complete coverage of sales team for a comprehensive client servicing, achieving targets and maximum productivity
•Set up all sales objectives, action plans and team’s targets
• Ensure that selling strategies are adhered to during negotiations and maximizes up selling opportunities of sales team
• Review direct competition and ensure complete awareness by all sales team of competitor’s activities at all times
• Consolidate month end sales report applicable information
• Be actively involved in the preparation of the marketing plan as requested by Superiors
•Actively participate in achieving hotel’s budgets especially rooms’ budget
listening to customer requirements and presenting appropriately to make a sale;
maintaining and developing relationships with existing customers in person and via telephone calls and emails;
cold calling to arrange meetings with potential customers to prospect for new business;
responding to incoming email and phone enquiries;
acting as a contact between a company and its existing and potential markets;
negotiating the terms of an agreement and closing sales;
gathering market and customer information;
representing their company at trade exhibitions, events and demonstrations;
negotiating on price, costs, delivery and specifications with buyers and managers;
challenging any objections with a view to getting the customer to buy;
advising on forthcoming product developments and discussing special promotions;
creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer;
liaising with suppliers to check the progress of existing orders;
checking the quantities of goods on display and in stock;
recording sales and order information and sending copies to the sales office, or entering figures into a computer system;
reviewing your own sales performance, aiming to meet or exceed targets;
gaining a clear understanding of customers' businesses and requirements;
making accurate, rapid cost calculations and providing customers with quotations;
feeding future buying trends back to employers;
attending team meetings and sharing best practice with colleagues.
Find new customers
Successful negotiation with clients
Achieve the goal
Follow-up customers after sales
Collection and follow-up collection