Customer services

Casablanca Grand Hotel is one of the best 5-stars hotel open in Jeddah. My main job is a Guest Service Center in Sales department my main responsibilities includes
• Answers incoming calls.
• Directs call to guest rooms, staff, or departments through the switchboard.
• Places outgoing calls.
• Receives guest messages and deliver the same to the guest.
• Logs all wake-up call requests and performs wake-up call services.
• Provides information about hotel services to guests.
• Understand the telephone operator board and Opera system.
• Knows what action to take when an emergency call is required.
• Contact the guest after departure to see quality service and take a simple questionnaire
• Assists in reporting telephone equipment or service complaints and problems.
• Cooperate with Casablanca Travel & Tourism Office and offer their offers to customers .

As Help Desk Agent, at King Abdullah University of Science & Technology, Thuwal, main responsibilities including
o​Receive problems and determine the degree of seriousness and send them to the service provider to solve them in a timely manner requirements.
o​Informs clients by explaining procedures; answering questions; providing information.