الملخص

o Install and maintain software packages and patches at the request of IT manager and/or help-desk, ensuring proper licensing
o Diagnose and resolve faults on the local area network
o Carry out ad-hoc support tasks such as cabling
o Rebuild laptops and Desktops when required (fix and replace hardware)
o Perform housekeeping tasks on file server room and report any faults identified
o Working with another IT Support Officer log, maintain work record sheets, and provide feedback to clients
o Administer user accounts (disable/enable accounts, reset password, add/remove users to groups, create/transfer user accounts)
o Manage, monitor and report on the performance of the existing information systems and infrastructure (hardware, software and LAN connectivity) to ensure performance is within service level agreements.
o Digital information and SharePoint Management
o Maintain, review, quality assure and update office information/electronic publications on the external website, and Facebook site including liaising with authors for the update of electronic content
o CCTV Surveillance System
o Faisal Cultural Center web site administrator
o 3M Library Systems