Analyse sales, expenses and inventory on monthly basis to achieve goals of profit.
-Provide technical assistance to the employees.
-Ensure timely turnaround of parts.
-Monitor and supervise the daily reports like DOE and sales productivity.
-Develop sales promotions for automobile parts
-Supervise the stock order procedures.
-Ensures the high level of quality service is provided to internal and outside dealership customers.
-Ensure customer satisfaction.
-Responsible for hiring staff.
-Monitor the on-going training sessions
-Create weekly, monthly and annual sales plan for external, internal and retail parts sales.
-Prepare quotation and finalize the price of automobile parts before sending it to customers
-Approve purchase orders for automobile parts.
-Prepare and submit the monthly sales statement to the senior officers.
-Handle the customer queries.

Conducted staff training on automobile parts and sales skills
Handled the tasks of dealing with customer queries
Worked with body shop manager and service manager to ensure a timely turnaround of parts required for internal jobs
Handled the tasks of monitoring and supervising daily reports like DOC, DOE and sales productivity
Developed, enforced and monitored set guidelines for working with customers to ensure customer satisfaction
Responsible for supervising stock order procedures
Responsible for creating annual sales plan for external, internal and retail parts sales
Finalized the quote price of automobile parts before sending it to customers
Assisted customers and staff when required

Ensure the highest of customer satisfaction
Ensure all paperwork, documentation and requisitions are completed accurately.
Ensure all credit sales transactions are to an authorized signatory or approved account, and cash and cheque payments are received and stored securely.
Place special orders as necessary, balancing the needs of economy and speed of delivery according to parts manager guidelines.
Source the availability of additional parts from outside the retailer.
Search for part number using the electronic parts catalogue (EPAC, PET and ETKA).
Satisfy customer requirements by identifying pasts accurately.
Answer customer queries regarding parts warranties in a manner that is easily understood.
Receive customers promptly and courteously.
Develop and maintain excellent relationships by meeting and exceeding their expectations.
Maintain accurate customer records, including the parts club member’s database.

Objective Accurately identify customer parts requirements.
Maintain an up-to date knowledge of new or updated parts via Desktop, and ensure parts bulletins, list and catalogues are read and stored.
Remain aware of seasonal requirements and of parts needed in the event of a Volkswagen and Audi recall or special offer in the parts Departments.
Attend training courses to develop job-related knowledge.
Liaise with parts manager to monitor lost sales for inventory control.
Create PR-purchase requisition thru estimate/service orders for special and emergency orders & to process the order thru inventory control clerk if part is not in stock. Maintain customer back order file. Prepare purchase orders for parts as needed from outside suppliers and get approval thru the parts manager. Maintaining parts catalogues, price schedule, and other technical information and bulletins. Answer telephone in accordance with dealership guideline. Solicit order or answer questions as appropriate. Report all lost sales daily to inventory control clerk. Perform other relevant duties and tasks as directed by management