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معلنة منذ مارس ۲٦, ۲۰۲۵ 3604 مشاهدة
The ideal candidate will provide exceptional technical support to our employees, with a strong focus on Microsoft 365, particularly email administration and troubleshooting, and mid-level networking support. This role requires a blend of technical expertise and problem-solving skills.
The Mid-Level IT Support Specialist will be responsible for resolving a wide range of hardware, software, and network issues, while also contributing to the improvement of our IT infrastructure and support processes.
Responsibilities:
MS365 and Email Support:
- Provide expert support for Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and other related services.
- Troubleshoot and resolve complex email issues, including configuration, delivery, spam filtering, and mailbox management.
- Implement and manage email security policies and procedures.
- Assist with email migration .
Mid-Level Networking Support (with Junior Experience Foundation):
- Troubleshoot and resolve complex network connectivity problems, including LAN, WAN, and Wi-Fi issues.
- Configure, maintain, and troubleshoot network devices, such as routers, switches, firewalls, and wireless access points.
- Monitor network performance using network monitoring tools and identify and resolve performance bottlenecks.
- Troubleshoot and resolve DNS, DHCP, and TCP/IP issues.
- Assist with the design and implementation of network infrastructure changes.
- Implement and manage network security measures, including firewalls and intrusion detection systems (basic level).
- Experience with basic networking tasks such as cabling, patching, and initial network device configuration.
Technical Support:
- Provide timely and effective technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Install, configure, and maintain operating systems and applications.
System Administration:
- Perform routine system maintenance tasks, including software updates and patching.
- Assist with the setup and configuration of new hardware and software.
- Maintain accurate inventory of IT assets.
- Contribute to the development and maintenance of IT documentation and knowledge base.
Customer Service:
- Communicate technical information clearly and concisely to non-technical users.
- Prioritize and manage support requests effectively.
- Provide training and guidance to end-users on IT systems and applications.
Security:
- Adhere to company security policies.
- Assist in security incident response.
- Educate users on security best practices.
Qualifications:
- Bachelor’s degree in information technology or a related field, or equivalent work experience.
- 3-5 years of experience in an IT support role, with demonstrable experience in networking, including junior-level tasks.
- Strong knowledge of Microsoft 365 and email administration, particularly Outlook and Exchange Online.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Experience with Active Directory and network troubleshooting.
- Familiarity with remote support tools, network monitoring tools.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- CCNA certifications are highly desirable.
- Experience with mobile device management (MDM) is a plus.
Preferred Skills:
- Knowledge of cloud-based networking technologies (e.g., Azure networking).
- Experience with network security tools and practices.
- Experience with wireless networking standards and implementation.
- Experience with network cabling and physical network infrastructure.
تفاصيل الوظيفة
المجال الوظيفي:
مجموع الشواغر:
1 .
نوع الدوام:
الوردية الأولى في الصباح
نوع الوظيفة:
مكان الوظيفة:
الجنس:
لا تفضيل
أدنى مؤهل:
شهادة بكالوريوس
المستوى المهني:
موظف مهني
أدنى خبرة:
3 سنوات
آخر تاريخ للتقديم:
أبريل ۲۷, ۲۰۲۵
تاريخ الاعلان:
مارس ۲٦, ۲۰۲۵
Blocks Group
· 201-300 موظف - الرياض
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