· In conjunction with the Branch Manager, establishes and maintains high standards of professional service at all times.
· Acts as the manager in the absence of the manager.
· Works as a cashier as required.
· Develops professional relationships with guests and members.
· Handles escalated comments from guests and resolving in line with company procedures.
· Assists in meeting the sales target.
· Oversees the cleanliness and ambiance of the store.
· Ssupports the manager with monitoring and managing the financial performance of the store on a monthly basis.
· Supports manager for ensuring all sales are documented.Performs any other reasonable duties as requested by the management to ensure the smooth running of the business.