Sales Assistant

Job Purpose:

Responsible for the Retail Shop operations and customer service; as a selling staff you are the first and direct contact between the customer and the company; you are in some ways the face of Rubaiyat and therefore it is imperative that the best impression is given to our customers on entering our stores. In order to do so it is important that you understand fully your responsibilities.

Job Tasks (Accountabilities):

- Customer Service

• Greet and Welcome each customer entering the store.
• Allow the customer to browse a bit while you assess his level of need for assistance (body language, eye contact, regular/new customer).
• Approach the customer and create conversation, ask open questions to identify his needs.
• Re-confirm with the customer what he is looking for so that there is no misunderstanding bringing him the wrong items.
• Present a variety of choice to the customer and also demonstrate your product knowledge which will make the customer more confident.
• Introduce complementary products to the customer to add to his initial purchase “Add on sale” e.g. if buy a shirt, offer him to buy a tie, etc..
• Close the sale by reconfirming that he is happy with what you have shown him.
• Offer him the opportunity to join our Loyalty Card Program (explain the benefits).
• Offer the customer to take his purchase to his car (when possible) or walk him to the door and thank him.
• Use your knowledge and skills as a fashion consultant to provide a complete service to our customer.
• Learn to distinguish between those who need a lot of advice and time devoted to them and the others who need a quick, efficient and courteous service.
• Through this knowledge you will be expected to adhere to a high level of sales that will be monitored and rewarded through the Company Commission Scheme
• The after sale service i.e. alterations, dispatching stock to customer abroad, etc. will also need to be of the same high standards.

- Standards and Display

• Every morning you will need to dust off and clean fixtures.
• Hangers discipline, each brands should be displayed on its branded hangers (when available so that the stock looks at its best).
• On the shelves all items should be neatly folded with paper.
• For general merchandising standards use the Generic Merchandising Guidelines or the Brands Guidelines when available and follow them precisely.

- Stock Knowledge

• You will need to get knowledge about the brands you are selling, to be more professional and to offer a better service to our customers who need to know what they are buying.
• Use booklets provided by the brands, read the label to understand the fabrics, cut, etc.
• Try on the clothes (when possible) to understand the fittings, the cuts, etc.
• Make full use of brands representative when they visit “ask questions”.

- Stock Keeping

• Maintain your stock areas replenish them on daily basis.
• Rotate your stock on weekly basis to always give a new interest for frequent shoppers.
• Ensure all sizes (when possible) and all style are represented onto the shop floor.
• If you have spare space you can always bring back previous season stock to complete current one.
• Keep your stock room tidy and in order (by Brand, Style, Size), separate new stock from previous season.

- Security

• You are the eyes of the store and your vigilance will reduce stock loss.
• Make sure correct price tags are on correct items.
• Always count how many items customers are taking to the fitting room and count them again when he comes out.
• If you are suspicious inform immediately your Store Manager but in any case do not confront or accuse a customer.

- Attendance and Timekeeping

• You are required to come on time for the start of your shift.
• You are also required to come back from prayers on time for the opening of the store.
• If you are running late or unable to attend work you have to contact your supervisor within 30 minutes from the opening time.
• Failure to report absence will result in disciplinary action.

- Grooming and Uniform

• You need to be well groomed at anytime as we are professional company and want to display the best standards.
• You also have to wear on a daily basis the uniform provided by the company (in accordance with the store you work in).
• It is forbidden for the staff to smoke inside the stores.

Qualifications:

- Experience:

• Minimum of 2 years work experience as Retail Store Assistant particularly in High-end Fashion shop with proven track record of excellent customer service.
• Ability to organize administrative processes effectively.

- Personal Skills:

• Team player.
• Posses a strong interpersonal communication and negotiation skills; English-Arabic speaker is an advantage.
• Ability to work well under pressure.
• Ability to multi-task whenever necessary.

- Technical Skills:

• Computer literate on Windows application and/or other packages is an advantage.
• Knowledge to operate office machines related to the job.

• Mentally and physically fit.
• Good vision and hearing.

- Characteristics / Personality Required:

• Pleasing personality
• Patient, responsible and reliable.
• Flexible and positive thinker.
• Honest and trustworthy.
• Posses 'can do" and "never to leave unfinish job" attitude.