· Plan, schedule, and implement network upgrades, implementations, and migrations in a timely manner, and during times that will have the minimum impact on the users of the affected networks & systems.
· Be available, on-call, to rapidly troubleshoot any problems resulting from the changes.
· Monitor networks and make any necessary repairs utilizing available network tools before they cause network outages.
· Provides first-level support for all Jacadis implemented projects based on customer agreements. This may include LAN, WAN, wireless and remote networking issues.
· Monitor and maintain Firewalls, IPsec gateways and any other related equipment and services.
· Ensure that all implemented projects meet best practice security guidelines.
· Write technical reports that include suggested resolution for identified problem areas and perform operational risk assessment.
· Support sales team in the estimation of implementation project time and materials.
· Support company through the testing and evaluation of new technologies and security controls.
· Assist and support Jacadis Security Analysts as they perform vulnerability, network and network security assessments.
· Provide sales support by facilitating demonstrations of vendor partner products, reviewing and co-authoring statements of work, evaluation support for product demos.
· Provide vendor product support to clients as required in the vendor partner agreement.
May require the performance of other essential functions depending upon work location or assignmentNesma Advanced Technology Co. Ltd. is the IT arm of Nesma Holding, providing turnkey internet, content management and e-business solutions to blue chip clients in the region. With a clear vision and policy to deliver the latest know-how, coupled with first class service, Nesma Advanced Technology is able to meet the most rigorous demands of our clients.