Job Description
- Answer inbound calls as well as assist customers who have specific inquiries
- Build customer’s interest in the services and products offered by the company
- Provide personalized customer service of the highest level
- Update the existing databases with changes and the status of each customer/prospective customer
- Arrange for the dispatch of products, information packages, brochures etc. to clients and other interested parties
- Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments
Skills
- English proficiency ( written & spoken )
- Pleasant and friendly mannerism
- Ability to comprehend, capture as well as interpret basic customer information
- High level of motivation
- Excellent communication skills in person and on the phone
- Previous experience in customer service/call center industry will be an advantage