Job Description
M.H. Alshaya Co. is a leading international franchise operator for over 55 of the world''s most recognised retail brands, including Starbucks, H&M, Mothercare, Debenhams, American Eagle, Pottery Barn, Pottery Barn Kids, P.F. Chang''s, Office Depot and Boots. The company operates 1,800 stores across 7 divisions: Fashion & Footwear, Health & Beauty, Food Services, Optics, Pharmaceuticals, Office Supplies and Home Furnishings. M.H. Alshaya Co. stores can currently be found in 15 markets across the Middle East, North Africa, Turkey, Cyprus, Russia, Poland, Slovakia and Czech Republic. It employs more than 18,000 people from over 60 nationalities.The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls. M.H. Alshaya Co. is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments. Learn more about the company at http://www.alshaya.com/ .Alshaya Retail covers a wide variety of sectors, including the latest and best recognised names in Fashion, Footwear, Kid''s clothing, Health and Beauty, Homestyle, Casual Dining, Prescription Eyewear, Pharmaceuticals and Sports fashion A cusotmer care officer is responsible for handling all customer enquires, feedback and complaints. Represent the Customer Care Department over the phone and/or website of the company* Ability to build and maintain good networks internally and externally* Collect process & communicate relevant data in a timely manner, prioritising where necessary.* Create & maintain accurate files & reports* Review & make recommendations for change in all processes regarding the specific department to improve contribution to the Business. * Ensure department complies with company, local market & legal policies, procedures & guidelines.* Act as ambassador for department & company at all times* Establish design, template and usage guidelines for all Alshaya in-house publications & communication vehicles
Skills