The Customer Service Department within Alshaya focuses on both internal and external customers and has the aim of enhancing customer experience in our stores.
Our Mystery Shopping Program measures Cleanliness & First Impressions, Service Quality, Till Experience, Product Knowledge, Selling Skills and Telephone Skills, the results of which provide a benchmark that is used to improve and enhance customer service within the company.
Our new Contact Center within the Customer Care Department acts as a focal point for internal and external customers to connect with the company. Through multiple touch-points such as in-store phones, email, and even SMS services, this will bring us much closer to our customers and turns their feedback into action plans to continually improve our service levels.
A Customer Care Supervisor supervises a function within the division to achieve business goals & objectives. Maintain internal systems to ensure quality & continuity of standards, including the delivery of internal & external service level agreements.
Compile research & feedback findings & develop opportunities to benefit the Business.
Procure & enhance systems to incorporate internal needs.
Develop & implement systems & procedures to enhance department contribution to business & overall security of assets and information in compliance with company policy & local law.
Supervise a team within the Department.
Develop internal & external relationships & liaises with key areas to benefit the Business.
Skills
Bachelors degree in Business Administration.2-3 years in supervisory role.Excellent and communication skills.Excellent Analytical and decision making skills.Customer Care Call Center experience preferred.
Personal Preferences
:
Saudi Arabia
Job Information
:
Unspecified
Salary
:
Competitive Salary Offered
Education
:
Certificate / Diploma
:
Unspecified
Job Location
Industry
:
Customer Service / Call Center