Member Relations Manager

 Get to know, develop and maintain excellent relations with the ********’s Members (Our customers) specifically Members of the Board and various ******** Committees.
 Be fully familiar with planned events scheduled for Bahrain and the region.
 Create and maintain a proactive Member contact and communication process (Know Your Member KYM), for the promotion of ********* events and regular usage as measured by member spending trends and ******* event attendance. Use KYM system to ensure a ‘heightened touch’ is perceived by the Members and that core and profile information is regularly checked and updated.
 Use captured profile data to execute ‘Magic Moments’ such as recognition of birthdays and anniversaries.
 Responsible for all forms of ******** communication such as web site, Member email blasts, SMS texts, newsletters, announcements, etc.
 Participate in ******** marketing meetings and decisions along with Membership and Events Directors and ******** GM.
 Research potential opportunities to acquire tickets and VIP seating/privileges for ******** Members.
 Conduct ******** site inspections and tours as required.
 Arrange VIP airport pick up/drop off for Members and their guests as required.
 Manage schedules and job functions for MREs and Valet drivers.
 Maintain a close working relationship with BFH Security personnel and have a close liaison with them when there is a VIP / VVIP function.
 Create systems to effectively work together.
 Ensure security within the ******** is at the highest level at all times.
 Maintain excellent relations with the ********’s official partners (service providers) and coordinate with them on behalf of Members.
 Set and attend appointments both at the ******** and off-site to secure commitments for sponsorship and develop ******** partners/vendors.
 Regularly inspect ******** cars and ******** car parking/entrance areas to ensure they are organized and cleaned to the highest standards.
 Manage and coordinate the ******** cars to ensure all licenses, insurance, and maintenance is up to date.
 Responsible for all incoming telephone calls to the ********, ensure all calls are answered within three rings and handled in accordance with the departments SOP manual.
 Manage ******** face of the house notice boards ensuring upcoming events and Concierge services are clearly visible to Members.
 Attend regular communication meetings. Including but not limited to daily briefings and weekly operational meeting.
 Be fully aware of licensing laws and restrictions.
 Maintain a close working relationship with the Executive Chef & Operations Managers, feedback all Member comments (good and bad).
 Conduct ******** tours and presentations in the absence of Membership Managers.
 Create a personal rolling action plan with short and long term goals and targets and review your action plan with GM on a regular basis.
 Create and ensure that the Standards of Performance (SOP) manual for your department is always up to date and that agreed procedures are followed at all times.
 To maintain a high degree of interest in self-development, displaying this by making suggestions for realistic improvements.
 Attend regular food and beverage tasting & training so you are confident with product knowledge and are able to describe and recommend to Members and their guests properly.
 Try to anticipate potential problems and follow company guidelines to avoid them.
 Inevitably, Memb

%efƒ˜ Minimum of 10 years experience in a similar position %0d%0a%efƒ˜ Possess excellent communication skills%2c both written and oral%0d%0a%efƒ˜ Possess strong administrative skills%2c timely project completion%2c record keeping%2c monthly reporting%2c time management and organizational skills%0d%0a%efƒ˜ Possess a passion for the industry %0d%0a%efƒ˜ Possess strong leadership and motivational skills. A team player attitude is essential%0d%0a%efƒ˜ Thorough knowledge of the Hotel and Restaurant Industry%2c knowledge of the ******** industry is an advantage%0d%0a%0d%0aLanguages & Desirable Skills%3a%0d%0a%efƒ˜ English (written%2c reading%2c spoken). Other languages particularly Arabic an advantage%0d%0a%efƒ˜ Required to have a working knowledge of MS Office applications (Word%2c Excel%2c and Outlook) %0d%0a%efƒ˜ Familiarity with POS systems particularly Micros%2c Concept & Opera%0d%0a