H&M offers fashion and quality at the best price through a broad and varied range of fashions for the entire family. The collections are extensive and new items come into the stores every day. This way, the stores are renewed and customers can always find something new at H&M. The goal is that it should be easy and inspiring to shop at H&M. The customers should always be able to find a good deal.
The diversity of the fashion range allows all of the customers to find what they are looking for to complement their own personal style. There are several different concepts within the women''s, men''s, teenage and children''s departments. All in all, the concepts consist of modern basics, current fashions and clothes that reflect the absolute latest international trends. The collections are supplemented by matching accessories, underwear and sleepwear.
The entire fashion range is seasonal. Cut, colours and garment types are constantly being replaced or renewed to keep up with current trends.
The H&M store is now a well-established presence in most prominent shopping streets with considerable customer flows around Europe and in North America. In London, for example, H&M is located on Oxford Street, in Paris on Boulevard Haussman, in Milan on Corso Vittorio Emanuele, in New York on Fifth Avenue and in San Francisco on Powell Street.
The store environment at H&M is comfortable, inspiring and generates well-being. It is very important to give customers ideas and inspire them to choose things that suit their own style. Displays and mannequins are used to provide customers with inspiration for how to match clothes. H&M also helps customers to find their way around the collection and to combine garments and accessories successfully. www.hm.com
Support the Department Manager to maximize sales & reduce loss by actively working on the shop floor, demonstrating & driving excellent customer service. Ensure department standards are maintained in the absence of the Department Manager.
Lead Associates to maximize sales through shop floor replenishment, outstanding customer service,maintain correct densities, size curve & size replenishmentEnsure knowledge of daily / weekly targets & lead associates in achieving them.Maintain highest possible standards of housekeeping, recovery, & communicate stock issues with the Department Manager.Ensure that deliveries, especially replenishment are displayed immediately on the shop floorSupport the Department Manager with the execution of campaigns & promotionsEnsure working knowledge of H&M merchandising guidelines & use this when making stock decisionsWork to maintain store appearance, and support Department Manager to ensure department is audit compliant & stock loss is kept to a minimum.Accurately complete mark downs, ticketing & tagging checksEnsure awareness of stock loss issues & follow correct till procedures at all times.Ensure awareness of associate''s goals & support Department Manager in following up on themConstantly assess own performance & seeks out feedback on how to improve performanceDeliver on the job training to associates & support completion of Sales Associate work book.