1. To upsell Rooms, Food and Beverage outlets and other facilities whenever opportunities arises.
2. To oversee the Front Desk, ensuring all services are provided according to standards required.
3. To assist subordinates during peak hours.
4. To monitor the posting of all charges, and verify their accuracy as required.
5. To ensure guest registration cards, back-up vouchers and documents are filed accurately and according to the standards required.
6. To check daily and maintain accuracy of all Master Folio′s, verifying all charges posted against Convention/Banquet department information detailing required posting, and to verify that all Master Folio posting are signed by authorized Master Folio signatories.
7. To check all due out folio′s, each morning for accuracy and presentation, and to ensure follow-up of all due out rooms is made from the departure list by 3 PM each evening.
8. To check cashiers checked-out folios, ensuring that all necessary vouchers are attached, that City Ledger transfers are handled correctly and that all is in compliance with Credit Policies.
9. To ensure all Front Desks have sufficient floats/banks to service all guests during their shift.
10. To maintain control over the credit limits of all in house folio′s, liaising with Credit Department and Assistant Managers on follow up to ensure all folio balances remain below hotel Credit limits.
11. To maintain strict control over the return of room keys on guest check out, ensuring guests are charged for losses according to policy.
12. To monitor all arriving guests through guest arrival list ensuring that the all rates, meal plans, vouchers required and credit requirements are followed-up.
13. To ensure all Day Use charges incurred are posted upon check out, and payment received.
14. To liase with Credit Department and Income Audit, following up and investigating on operational problems as required.
15. To monitor group/convention master accounts daily and ensure correct and accurate postings.
16. To monitor rooms status and discrepancies.
17. To monitor the rooms and maintenance programs.
18. To monitor guest registration cards ensuring that staff adhered to standard required.
19. To check and update Housekeeping report and departure list daily.
20. To check cashiers check-out folios, ensuring that the various types of vouchers attached.