1. Assumes responsibility for overall security of the hotel :
- Assures full security for customers, hotel personnel, and property by working closely with Hotel Security personnel.
- Oversees emergency operation to ensure customer safety and minimize hotel losses and liability.
- Takes corrective action during emergency; files appropriate reports to supervisor.
- Calls General Manager at home for any fire, bomb threat, burglary or death that has occurred.
2. Provides General Manager and Department managers with summary with activities during shift by preparing and distributing written log daily.
3. To be constantly aware of the room situation and to strive to obtain maximum occupancy.
4. To have a complete understanding of the hotel′s employee handbook and adhere to the regulations contained within.
5. To respond to any changes as dictated by the industry, company or hotel.
6. To attend to guests who approach the Front Desk, immediately, cordially, and with a smile.
7. To attend to hotel guests in the procedure of registering, inquiries, key handling, message and all related matters.
8. To register the guests promptly ensuring that they are provided with all the necessary information.
9. To enter all guest folios into the computer immediately and accurately.
10. To ensure the telephone is answered promptly and clearly, ensuring a courteous and friendly manner.
11. To take room reservations effectively, efficiently and a laid out on the proper reservation form.
12. To have a sound knowledge of Coral International Al-Khobar Marketing programs.
13. To keep the daily Log Book up to date.
14. To monitor closely the issuance and return of hotel keys by maintaining Log Books.
15. To ensure the running of all overnight reports are completed fully and correctly.
16. To carry out all other duties to the standards and specifications laid out in the overnight shift manual.
17. To advise Team Leader - Front Office and Income Audit of any dubious billing matters instruction.
18. To be aware of all hotel activities and the layout of the hotel.
19. To extend a personal service to the guests, and assist them in all their requirements.
20. To ensure that there exists an up-to-date extensive selection of booklets, guides, maps and brochures for tourists and business travelers.