Job Description
-Supervises and coordinates activities of workers in department of retail store:
-Interviews job applicants and evaluates worker performance to recommend personnel actions such as hiring, retention, promotion, transfer or dismissal of workers.
-Assigns duties to workers and schedules break periods, work hours, and vacations.
-Trains workers in store policies, department procedures, and job duties.
-Orders merchandise, supplies, and equipment.
-Records delivery of merchandise, compares record with merchandise ordered, and reports discrepancies to control costs and maintain correct inventory levels.
-Inspects merchandise to ensure it is correctly priced and displayed. Recommends additions to or deletions of merchandise to be sold in department.
-Prepares sales and inventory reports. Listens to customer complaints, examines returned merchandise, and resolves problems to restore and promote good public relations.
-May assist sales workers in completing difficult sales.
-May sell merchandise.
-May approve checks written for payment of merchandise purchased in department.
Skills
-The ability to lead and motivate a team
-Excellent communication and 'people' skills
-A strong commitment to customer service
-The ability to work under pressure and handle challenging situations
-Confidence, drive and enthusiasm
-Decision-making ability and a sense of responsibility
-The ability to understand and analyse sales figures
-Sound business sense
-An understanding of retail laws, security and health and safety