• Helps in developing business plans for existing and potential accounts in order to increase sales and the company’s market share in designated markets.
• Provides continuous communication to the customers about their samples, orders and other logistic issues such as:
• Replying to customers’ written and verbal correspondences in a timely fashion that will increase customers’ satisfaction;
• Confirming receipt of new samples requests and provides customers with continuous updates about their samples status on a weekly basis.
• Confirming receipt of new orders sent and provides customers with continuous updates about their orders status on a weekly basis.
• Update customers with information about the documents for their shipments as well as status of their shipped containers.
• Facilitate, accelerate and co-ordinates with various factory units the processing of all customers’ needs to speed up the execution of these needs in order to be able to increase customer’s satisfaction. This includes samples follow-up and approvals, pending in orders and processing of documentation plus any other special requests.
• Measure and analyze major problems faced by various customers, and propose corrective actions for these problems to increase our customers’ satisfaction.
• Follow-up for the payment of due invoices and ensure that they are paid on a timely manner according to the agreement with various customers.
• Provide recommendations for improvements and lead specific projects that can be done specifically in the department or generally in the company in order to pursue excellence and innovation in various operations performed, in order to improve our service to our customers.
• Promote internally in the organization and externally to our customers the company’s mission, vision, code of ethics and values to improve the value proposition offered to our internal and external customers.
o Minimum 3 - 4 years experience in a similar position in direct exporting.
o Clear communication - written and verbal.
o Appreciation of time and deadlines.
o Significant knowledge of the principles of International Shipping
o A proactive and self motivating approach
o Computer skills (word, excel)
*CANDIDATES HAVING RESIDENCE PERMIT IN KSA ,AND WHO HAVE RELATED EXPERIENCE ONLY SHOULD APPLY