Customer Service Representative

Healthscope

مدن متعدده، المملكة العربية السعودية

التقدم للوظيفة

معلنة منذ مايو ۰٦, ۲۰۲۴ 848 مشاهدة أبلغ عن الوظيفة

We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
Provide accurate information about our products, services, and policies to assist customers with their needs.
Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
Process orders, returns, and exchanges accurately and in a timely manner.
Keep detailed records of customer interactions and transactions using our CRM system.
Collaborate with other team members and departments to ensure a seamless customer experience.
Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.

Qualifications:

High school diploma or equivalent; additional education or certification in customer service is a plus.
Previous experience in customer service or a related field preferred, but not required.
Excellent communication skills, both verbal and written, with a strong focus on active listening.
Ability to remain calm and composed under pressure while maintaining a positive attitude.
Proficiency in using computers and familiarity with CRM software.
Strong problem-solving skills and attention to detail.
Flexibility to work in a fast-paced environment and adapt to changing priorities.

Benefits and Working Conditions:

Competitive salary commensurate with experience.
Comprehensive benefits package including health insurance, retirement plans, and paid time off.
Opportunities for career advancement and professional development.
Supportive and collaborative work environment with a focus on employee well-being.
Flexible scheduling options to accommodate work-life balance.
Employee discounts on company products or services.
Modern and comfortable office space equipped with the latest technology tools to support your work.