Job Description
Overview:
A help desk administrator is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide help desk support to their customers via a toll-free number, website and/or e-mail.
Responsibilities & Duties:
• Analyzing system logs and identifying potential issues with computer systems.
• Introducing and integrating new technologies into existing data center environments.
• Performing routine audits of systems and software.
• Performing backups.
• Applying operating system updates, patches, and configuration changes.
• Installing and configuring new hardware and software.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Answering technical queries.
• Responsibility for security.
• Responsibility for documenting the configuration of the system.
• Troubleshooting any reported problems.
• System performance tuning.
• Ensuring that the network infrastructure is up and running.
Skills
Qualifications:
• Able to work independently and efficiently to meet deadlines.
• Able to promptly answer support related email, phone calls and other electronic communications.
• Self motivated, detail-oriented and organized.
• Experience with hardware and software issues.
• Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Be ready to assist faculty and staff with IT related problems when called upon
• Track, prioritize and document requests using an IT support request system