Job Description
The manager of the claims department oversees the payment of claims on the basis of the coverage of the insurance customer, the proof of damage and an insurance appraisal. Management ensures that claims are valid according to the company policy and consults with legal representation when it is necessary.
A claims manager determines the staffing needs of the department and hires workers to handle claims from insurance customers.
Skills
good spoken and written communication skills
• the ability to lead and motivate a team
• excellent customer service skills
• organizational skills
• accuracy and attention to detail
• a calm and assertive manner when dealing with complaints
• the ability to analyze information
• good administrative and computer skills
• Respect for confidential information