Workshop Manager (Khobar), Saudi Arabia

Workshop Manager (Khobar)

Job Title Manager -Workshop (Khobar)
Division / Sector Auto Service / Auto Sector
Reports to Manager Operations
Reported by 1. Workshop Supervisor
2. Foremen
3. Final Service Inspectors
4. Service Advisors
5. Mechanics
6. Electricians

Purpose of the Job (Overall accountability)
 To monitor and manage the operations of the Khobar workshop (MHW) ensuring that the customer service and technical standards of Hyundai are achieved.
 To ensure the timely and proper completion of repairs to customers′ automobiles and that automobiles are returned to customers in repaired condition.
Principal responsibilities / accountabilities
• Plans and allocates workshop team members to tasks at the workshop to ensure efficiency, productivity, and quality of service provision.
• Implements specific performance standards, as stipulated by manager operations of the workshop, in such key areas as maintenance, customer service and repairs; and ensures workshop performance is consistent with these standards.
• Formulates and maintains quality control objectives and coordinates with other workshop managers to standardize objectives across workshops.
• Ensures the adherence to the technical standards of Hyundai and dealership specifications.
• Monitors equipment wear and tear / use and initiates preventive maintenance at periodic intervals in order to decrease equipment downtime.
• Ensures that breakdown maintenance is conducted efficiently and expeditiously to further reduce downtime loss.
• Investigates and addresses customer complaints regarding quality, damage to vehicles, and delays in service delivery.
• Inspects all repair orders and ensures required documentation has been completed and proper warranty procedures have been abided by.
• Conducts weekly meetings with subordinates to communicate Hyundai updates and any necessary safety issues.
• Monitors workshop team expenditure and resource utilization to minimize waste and maintain adherence to cost budget.
• Participates in determining the expenditure budget for the workshop and relays accurate expectations of resource needs and workloads to the manager of operations.
• Monitors training levels of all workshop staff and communicates concerns to the operations manager.
• Ensures that the workshop team is staffed with competent and motivated personnel, and undertakes the guidance and mentoring of all staff to ensure requisite productivity, efficiency, and quality are achieved.
• Follows procedures of reporting on performance, budgets and other reports required from time to time to the Manager-Operations
Note: The principal accountabilities listed above are an illustrative list and not an exhaustive list. Additional responsibilities may be added from time to time depending on organisational requirements.

Skills

• Graduate degree in mechanical engineering or equivalent
• 4-6 years experience in after sales service of a reputed Auto sector company in the region of which at least 2 years as an auto-workshop in-charge.
• Personal Attributes​/​s
• High level of
• Planning and Organizing
• Detail Orientation
• Problem Solving and Analytical Skills
• Quality Orientation
• HR Management
• Mathematical Orientation