معلنة منذ يونيو ۰۲, ۲۰۱۵ 4 مشاهدة
Central Operations is responsible, throughout all Middle East markets, for country profitability focusing on loss prevention, audit and customer service, at the same time driving consistent operational efficiency and best practice in all stores via the company standard operating procedures. Acting as a central point of store communication for the business, the team also protects the company's reputation, supports new brand openings and resolves any issues and problems on the ground.
The Role:As Operations Services Coordinator for Starbucks in Jeddah, you will coordinate all operational activities to drive the development of the Starbucks experience and brand equity in the local market. You will work closely with Starbucks team members as well as support function teams of various Alshaya departments (Finance, IT, Audit, etc.) in order to achieve business KPIs and contribute to the success of the Starbucks brand.
Responsibilities will include:* Data collection, consolidation, analysis and reporting of information in relation to FRS in Jeddah's operating market* Advising the Market Operations Manager on operational KPI`s and measures, including (but not limited to) COGs, merchandise and food sales, and stock consumptions* Taking the lead to work cross-functionally with market-specific support functions to ensure effective implementation, progress monitoring, and results evaluation for programmes (including SOA and Learning Audit checklists)* Coordinating all promotional and marketing activities alongside the operations team to ensure consistency with existing marketing programmes, materials and promotions* Analysing reports and providing recommendations to the business on how to improve performance* Responding to feedback requests from operations and support functions and communicating your findings across the business* Following up on recommendations made by the Operations Support Manager and providing specific information and data from the market when requested* Providing project-related training to different support functions, various departments and third parties as required.
Qualifications & Requirements:You will have:* Minimum 1 year's experience working within a Communications environment* Highly developed PC skills, including knowledge of programs such as Microsoft Excel* Excellent written and verbal communication skills in both English and Arabic.
The ideal candidate will come from an analytical working background, and be able to produce evidence of previously working with reports within structured timelines. Previous experience of coordinating across MENA markets would also be an advantage.
Alshaya International Trading Co., one of the world's leading retail franchise companies, operates over 40 of the world's most recognised retail brands in KSA including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, Victoria's Secret, The Cheesecake Factory, Boots, M.A.C and Pottery Barn. With over 600 stores, we are growing fast and looking for talented individuals to join our team.
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تفاصيل الوظيفة
M.H. Alshaya Co. is a leading international franchise operator for over 75 of the world’s most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, Victoria’s Secret, Boots, Pottery Barn and KidZania. The company operates over 3,400 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment. Alshaya’s stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 47,000 people from over 120 nationalities. The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls. M.H. Alshaya Co. is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments. Learn more about the company at www.alshaya.com or on Facebook.
