Job Brief / Description:

Employee shall perform day-to-day work and ensure the quality, accuracy and timeliness of the services provided to patients and other activities resulting from working with the appointment scheduling system. MOA (CLINIC RECEPTIONIST) personnel shall perform the following WORK related duties which shall include, but not limited to, the following:

1. Use the electronic appointment scheduling system to schedule, cancel and reschedule patients. Sets up physician schedule patterns, maintains and modifies them as required.

2. Attends appointment scheduling booking function using the Electronic Health Care appointment scheduling system in reception desks.

3. Interact and communicate well with all patients reporting to the clinics. Using Scheduling system, ascertains needs, screens out ineligible clinic recipients before initiating services. Tact and diplomacy are required and essential.

4. Contacts patients who are in waiting, recall and referral lists and books them with physicians when new schedules become available, contacts and books new appointments for patients whose original appointments have been canceled by physicians.

5. Reports and consults with chiefs of services on irregular schedule changes requested by individual physicians.

6. Perform all activities and tasks which are relevant to and are the result of performing the clinic scheduling function.

7. Maintain a smooth flow of patients during check-in and follow ups.

8. Provide efficient and effective service to patients, creating a favorable impression in the minds of patients coming to the clinic.

9. Coordinate with other clinics to obtain patient appointments from other clinic receptionist such as medical and surgical specialists at Dhahran Health Center.

10. Coordinate and ensures the availability of patient records for their appointments. Processes patients out of the waiting list and assigns actual appointments with physicians as required.

11. Receive prescription refill requests from patients, coordinate availability of record, routes file to physician, receives prescription or instructions from physician, contacts patient and conveys instructions.

12. Update patient no show status and maintains patient appointment history. Contact patients who missed their appointments when there is an extreme need to be seen by their physicians.

13. Report and consults with chiefs of services on schedule changes requested by individual physicians, records for no shows, tracks missing records, and maintains clinic visits and other statistics.

14. At the direction of the physician, call the patients who are found with any test abnormality by procedures or results and the no show patients who need urgent examination by the physician.

15. Perform other clerical duties inherent to ensure efficient clinic operations and a patient centered experience.

16. Processes patient's admission in the EMS/ UCU and enters the patient’s diagnostic result in the Health Care System during discharge.

17. Performs other miscellaneous related duties as requested.

Minimum Requirements: (education / relevant experience / credentials or licenses)

1. High School OR Equivalent.

2. Two (2) years of applicable experience or similar institution.

3. A good knowledge of oral and written English and Arabic.

4. Maintains good public relations and customer services oriented attitude.

5. Health experience preferred.

Job Details

Industry:
Functional Area:
Total Positions:
1 Post
Job Type:
Job Location:
Gender:
No Preference
Career Level:
Entry Level
Minimum Experience:
2 Years
Work Permit:
Saudi Arabia
Apply Before:
Jul 23, 2015
Posting Date:
Jun 22, 2015

Johns Hopkins Aramco Healthcare (JHAH)

Health & Fitness · 1001-1500 employees - Dhahran

​مركز جونز هوبكنز أرامكو الطبي هو مشروع مشترك بين أرامكو السعودية، شركة الطاقة و البتروكيميائيات العالمية المتكاملة، و شركة جونز هوبكنز ميديسين، إحدى أبرز الأنظمة العالمية في المجال الأكاديمي والطبي. وعلى مدى السنوات القادمة، ستقدم هذه الشراكة العالمية إسهامات كبيرة في الصحة والرفاهية في المملكة العربية السعودية، حيث سيتحول مركز جونز هوبكنز أرامكو الطبي إلى مركز للتميز يقدم خدمات طبية راقية في التخصصات الطبية الرئيسة و الفرعية، إلى جانب مجالات جديدة للرعاية الطبية والأبحاث والتعليم تعمل على مواجهة أبرز التحديات التي تواجه الرعاية الصحية في المنطقة. سيعزز مركز جونز هوبكنز أرامكو الطبي تطورك المهني لمساعدتك على توسيع كفاءاتك وتطوير مهاراتك الوظيفية بصورة مستمرة إلى جانب الاستقرار الوظيفي، انضم إلينا لتحقيق غايتنا في أن نكون مؤسسة رائدة متخصصة في صحة ورفاهية عملائنا.

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