Job Description
Main Job Tasks and Responsibilities
deal directly with customers either by telephone or electronically by ticketing system
respond promptly to customer inquiries
handle and resolve customer complaints
manage customers’ accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
communicate and coordinate with internal departments
Skills
Education and Experience
High school diploma, general education degree or equivalent
knowledge of customer service principles and practices
knowledge of relevant computer applications
Skills
Very good in English language.
interpersonal skills
communication skills - verbal and written
listening skills
problem analysis and problem-solving
customer service orientation
experienced in Telephone Communication Skills
team player & positive attitude