Job Description
POSITION REPORTS TO: Managing Director
EDUCATION/EXPERIENCE: Bachelor’s degree from an accredited college or university; or four years experience overseeing direct service programs; and working knowledge of Case Management model and employment services programs and services.
RESPONSIBILITIES:
1. Oversee program operations of the assigned Job Placement Services Centre.
2. Ensure program operations are in compliance with all applicable requirements of the contract
3. Manage project staff, ensuring adequate staffing levels to effectively deliver job seeker services, and contract scope of work.
4. Supervise operation manager located at assigned center.
5. Develop and maintain effective communications with the Human Resources Development Fund (HRDF) and related government representatives, project management, and subcontractors.
6. Develop and maintains effective communications and agreements with community and private sector.
7. Identify necessary resources for effective and efficient service delivery.
8. Develop performance goals and objectives as a part of the overall Quality Assurance plan and monitor achievement of same.
9. Assist in the creation and implementation of innovative methodologies to improve project services and operations.
10. Work with Human Resources (HR) Department to address employee relations and inquiries and issues.
11. Develop effective strategies to achieve required performance and company standards.
12. Work schedule as established by supervisor to accommodate business hours and project services.
13. Submits reports as directed by management.
14. Performs other duties as may be assigned management.
Skills
DESIRED PROFESSIONAL SKILLS:
Experience in community relations;
Ability to interact successfully with project staff and subcontractors, and communicate contractual and financial data effectively;
Computer literacy in word processing program, spreadsheet software, and database programs;
Excellent organizational, interpersonal, written, and verbal communication skills;
Ability to perform comfortably in a fast-paced, deadline-oriented work environment;
Ability to successfully execute many complex tasks simultaneously;
Ability to work as a team member, as well as independently; and
Ability to meet all performance standards established for this position. Bilingual preferred.